Terms of Service

1. Acceptance of Terms

By accessing or using HeyDonna ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

HeyDonna provides AI-powered transcript editing software specifically designed for court reporters and legal transcriptionists. The Service includes:

• Audio file upload and processing
• AI-assisted transcription
• Real-time collaborative editing
• Court-specific formatting tools
• Export capabilities in various legal formats

3. Beta Program Terms

During our public beta phase:

• Access is open to all users during public beta
• Features may change without notice
• Service interruptions may occur for updates
• Beta users agree to provide feedback and bug reports
• Pricing may change after beta period ends

4. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and current

Free signup credits and device checks

To prevent free-credit abuse, we use device fingerprinting after signup acceptance of these Terms and our Privacy Policy, without a separate device-check checkbox. The automatic free grant is limited to one per browser. For visitors in the European Union or United Kingdom, or whose region is unknown, we do not load the fingerprinting library or collect a fingerprint. Accounts are created normally; contact support for review of free-credit eligibility. Elsewhere, including the United States, the device check follows signup acceptance. An unavailable check or a match may withhold automatic free credits, but does not prevent account creation or paid credit purchases. Shared browsers can cause mistakes; support can review and correct a withheld grant. Browser attributes stay in memory; only protected hashes are retained for 180 days, with no sharing with a fingerprinting vendor.

5. Acceptable Use Policy

You agree NOT to:

• Use the Service for any unlawful purpose
• Upload content that violates any court orders or protective orders
• Attempt to reverse engineer or hack the Service
• Share your account with unauthorized users
• Use the Service to process non-legal transcription work during beta
• Resell or redistribute the Service without permission

6. Intellectual Property

Your Content

You retain all rights to the transcripts and audio files you upload. By using the Service, you grant us a limited license to process your content solely for providing the Service.

Where you have opted in via your account privacy settings, you additionally grant HeyDonna a limited, revocable license to use anonymized behavioral data derived from your editing sessions — such as feature usage patterns and correction frequencies — solely to improve our AI models. Transcript text, audio content, and any personally identifiable information are expressly excluded from this license. This license terminates automatically when you withdraw consent.

Our Technology

The Service, including its AI models, software, and user interface, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of the Service.

7. Payment Terms

When we implement paid plans:

• Payments are processed securely through Stripe
• Subscriptions renew automatically unless cancelled
• Refunds are available within 14 days of payment
• Usage-based charges are billed monthly in arrears
• Prices may change with 30 days notice

8. Data Processing Agreement

For court reporters handling sensitive legal data:

• We act as a data processor under your instruction
• We will not access transcript content except for technical support (with permission)
• We maintain appropriate technical and organizational measures
• We will assist with your compliance obligations upon request

9. Disclaimers and Limitations

AI Accuracy

While our AI achieves high accuracy rates, you acknowledge that:

• AI transcription is not 100% accurate
• You are responsible for reviewing and editing all transcripts
• We are not liable for errors in AI-generated content
• Final transcripts must be verified by a certified court reporter

Service Availability

The Service is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted service availability
• Error-free operation
• Compatibility with all audio formats or systems

10. Limitation of Liability

To the maximum extent permitted by law, HeyDonna shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Damages exceeding the amount paid for the Service in the past 12 months

11. Indemnification

You agree to indemnify and hold HeyDonna harmless from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party

12. Termination

Either party may terminate this agreement:

• By providing 30 days written notice
• Immediately for material breach
• Upon your request for data deletion

Upon termination, you may export your data before your account is deleted. Deletion requests go to privacy@heydonna.law.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute shall be resolved exclusively by final and binding arbitration on an individual basis, rather than in court, and the arbitration shall take place in Wilmington, Delaware.

Class Action Waiver. To the maximum extent permitted by law, you and HeyDonna agree that any dispute shall be resolved only on an individual basis.

Opt-Out. You may opt out of the arbitration and Class Action Waiver provisions by sending written notice to HeyDonna within thirty (30) days of first accepting these Terms. Your notice must: state your full name and email associated with your Account; include a clear statement that you wish to opt out of arbitration; and be sent to legal@heydonna.law.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email at least 30 days before taking effect. Continued use after changes constitutes acceptance.

15. Contact Information

For questions about these Terms, contact us at:

• Email: legal@heydonna.law
• Address: Scribie Technologies Inc., Legal Department, 2810 N Church St STE 89083, Wilmington, DE 19802, United States